Privacy Policy
Last updated: 14 August 2026
Contact Directory Pty Ltd (ABN 35 620 573 328), trading as Nutrition Market, respects your privacy. This policy explains how we collect, hold, use and disclose personal information when you visit nutritionmarket.com.au, create an account, place an order, contact us or subscribe to our communications.
Information we collect
Depending on how you use our store, we may collect your name, email address, phone number, billing and delivery address, account details, order history, product and delivery preferences, communications with us, and technical information such as IP address, browser, device information, cookie identifiers and website activity.
Card payments are processed by our payment service providers. We do not intentionally store full payment-card numbers or CVV details in the Nutrition Market store. Please do not send health information to us unless it is necessary for us to respond to your enquiry. If you voluntarily provide health-related information, we will handle it only for that enquiry and in accordance with applicable law.
How we collect information
We collect information directly from you when you create an account, place an order, contact us, enter information at checkout or sign up for communications. We also collect limited technical and usage information automatically through cookies, server logs and similar technologies when you use our website.
How we use information
We use personal information to operate our store, process and deliver orders, take payment, provide customer support, prevent fraud and misuse, improve our website and services, meet legal and tax obligations, and send marketing communications where permitted. You can opt out of marketing emails at any time by using the unsubscribe link in the email or contacting us.
When we share information
We disclose personal information only where reasonably necessary for these purposes. This may include payment providers, website-hosting and technology providers, email and analytics providers, professional advisers, regulators and law-enforcement agencies where required by law. Orders are packed and dispatched through our Australian distribution partner, Vitally, and may also be shared with relevant postal or courier providers so they can deliver your order.
We do not sell personal information.
Cookies and analytics
We use cookies and similar technologies to keep the store working, remember preferences, understand website use, measure advertising performance and improve the customer experience. You can manage or delete cookies through your browser settings. Disabling cookies may affect features such as the cart and checkout.
Overseas disclosures
Some of our service providers may process or store information outside Australia, including in the United States and other countries where they or their infrastructure operate. Where this occurs, we take reasonable steps to ensure that providers handle personal information in a manner consistent with applicable Australian privacy requirements.
How we hold and protect information
We use reasonable administrative, technical and organisational safeguards designed to protect personal information from loss, misuse, interference, unauthorised access, modification or disclosure. No method of internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security.
Access and correction
You may ask to access or correct the personal information we hold about you by emailing [email protected]. We may need to verify your identity before responding. We will respond within a reasonable time and explain our decision if we cannot provide access or make a requested correction.
Privacy concerns and complaints
If you have a privacy concern or complaint, please email [email protected] with the details. We will investigate and aim to respond within 30 days where reasonably practicable. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
Changes to this policy
We may update this policy from time to time. The current version will always be published on this page with its updated date.
Contact us
For privacy questions or requests, email [email protected] or call (02) 3815 8889.