Frequently Asked Questions

Frequently Asked Questions

How long does shipping take?

Orders placed before 2pm AEST on business days are dispatched the same day. Delivery takes 2-4 business days to metro areas and 4-7 business days to regional areas. For full details, see our Shipping Information page.

Do you offer free shipping?

Yes! We offer free standard shipping Australia-wide on all orders over $199. Orders under $199 incur a flat rate shipping fee of $9.95.

Can I return a product?

We accept eligible returns of unopened, unused products within 30 days of receiving your order. Please see our Returns & Refunds policy and email [email protected] for return authorisation before sending anything back.

Are your products regulated in Australia?

Some products sold on Nutrition Market are listed or registered therapeutic goods where required, while other products are foods, cosmetics, or general wellness products. Always read the product label and follow the directions for use. Product information on this site is general in nature and is not a substitute for advice from a qualified health professional.

Who selects your products?

We take a curated approach to product selection, reviewing ingredient quality, label transparency, brand reputation, and suitability for an Australian audience. Product information is provided for general education and comparison.

Can I get personalised supplement advice?

You can contact our support team for general product guidance. Personalised health advice should come from a qualified health professional who understands your circumstances.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, and PayPal. All transactions are securely processed and your payment details are never stored on our servers.

How do I track my order?

Once your order has been dispatched, you will receive an email with your tracking number. You can also check your order status by logging into your My Account page.