Return & Refund Policy for NutritionMarket
1. Request Timeline
Should you find the need to ask for a refund or a product exchange, kindly forward your request within 7 days upon receipt of your order. Unfortunately, any requests made beyond this period won’t be entertained.
2. Temperature-Sensitive Items
We prioritise the quality and condition of our products. For this reason, we cannot accommodate returns of temperature-sensitive items due to a change of mind.
3. Eligibility for Refund or Replacement
You may qualify for a refund or product exchange if:
- The product you receive is malfunctioning. However, variations in taste or look do not necessarily mean the product is defective.
- The product you receive got damaged during shipping (subject to our verification).
- The product delivered differs from what you ordered.
- You mistakenly ordered an unwanted item or had a change of heart.
4. Terms for Acceptable Returns
Once a return or refund is greenlit:
- The original product, if asked to be sent back, should reach us within 7 days of the approval, and it must be in a condition fit for resale. Products that sustain damages while being returned due to poor packaging are not eligible for refunds or replacements.
- Reimbursements or replacements will be initiated once we’ve received and inspected the original product (if returned). Refunds will be made using the original payment method.
- Returns should be prominently labelled with your name and order number. A prepaid return address will be furnished, but only upon return approval.
- Kindly note, for returns owing to personal preferences, a deduction of $10 will be made from your refund to offset the delivery cost.
5. Exclusions from Refunds or Replacements
Refunds or replacements will be declined if:
- The product has been opened or used.
- Returned products are damaged during the return transit.
- Issues with product efficacy, including taste, appearance, or texture.
- Delays in delivery due to external factors.
- Delivery errors stemming from incorrect information provided.
- Parcels left per your approval without a signature get misplaced.
- Temperature-sensitive products experience unwanted conditions post-delivery.
- Products have stickers or other price tags attached.
6. International Orders
- We regret that we cannot accommodate returns, credits, or refunds for international orders.
- Should your parcel be lost during transit or upon delivery, refunds are not an option.
- International orders are placed at your discretion. Ensure you’re familiar with the customs regulations of your country. Any associated taxes or duties are the buyer’s responsibility. Non-payment can result in the parcel being returned to NutritionMarket, and under no circumstances can it be returned in exchange for credits or refunds.
7. Contact Information
For any inquiries, you can reach out to us through the following:
- Email: customerservice@nutritionmarket.com.au
- Phone: +61 400 193 067
- Address: 4/112 Alfred Street, Sans Souci, NSW 2219
Note: This policy is subject to change, and we recommend reviewing it periodically for updates. Your continued patronage signifies your acceptance of our Return & Refund Policy.