Return & Refund Policy for NutritionMarket
1. Request Timeline
Should you find the need to ask for a refund or a product exchange, kindly forward your request within 7 days upon receipt of your order. Unfortunately, any requests made beyond this period won't be entertained.
2. Temperature-Sensitive Items
We prioritise the quality and condition of our products. For this reason, we cannot accommodate returns of temperature-sensitive items due to a change of mind.
3. Eligibility for Refund or Replacement
You may qualify for a refund or product exchange if:
- The product you receive is malfunctioning. However, variations in taste or look do not necessarily mean the product is defective.
- The product you receive got damaged during shipping (subject to our verification).
- The product delivered differs from what you ordered.
- You mistakenly ordered an unwanted item or had a change of heart.
4. Terms for Acceptable Returns
Once a return or refund is greenlit:
- The original product, if asked to be sent back, should reach us within 7 days of the approval, and it must be in a condition fit for resale. Products that sustain damages while being returned due to poor packaging are not eligible for refunds or replacements.
- Reimbursements or replacements will be initiated once we've received and inspected the original product (if returned). Refunds will be made using the original payment method.
- Returns should be prominently labelled with your name and order number. A prepaid return address will be furnished, but only upon return approval.
- Kindly note, for returns owing to personal preferences, a deduction of $10 will be made from your refund to offset the delivery cost.
5. Exclusions from Refunds or Replacements
Refunds or replacements will be declined if:
- The product has been opened or used.
- Returned products are damaged during the return transit.
- Issues with product efficacy, including taste, appearance, or texture.
- Delays in delivery due to external factors.
- Delivery errors stemming from incorrect information provided.
- Parcels left per your approval without a signature get misplaced.
- Temperature-sensitive products experience unwanted conditions post-delivery.
- Products have stickers or other price tags attached.
6. International Orders
- We regret that we cannot accommodate returns, credits, or refunds for international orders.
- Should your parcel be lost during transit or upon delivery, refunds are not an option.
- International orders are placed at your discretion. Ensure you're familiar with the customs regulations of your country. Any associated taxes or duties are the buyer's responsibility. Non-payment can result in the parcel being returned to NutritionMarket, and under no circumstances can it be returned in exchange for credits or refunds.
Note: This policy is subject to change, and we recommend reviewing it periodically for updates. Your continued patronage signifies your acceptance of our Return & Refund Policy.