Nutrition Market Shipping Guide
At Nutrition Market, our focus is on your convenience and satisfaction. Partnering with reliable Australian distribution networks, we endeavour to dispatch your wellness products swiftly and smoothly. We kindly ask for your understanding that our provided shipping timeframes are approximations, designed to offer fast and reliable service.
Free Shipping
- We're delighted to provide free standard AusPost shipping for all domestic orders above $175.
- Experience our courtesy of free Express AusPost or Courier shipping for purchases exceeding $330, based on your location.
- Kindly note: Free shipping is not extended to orders dispatched outside of Australia.
Express Shipping
- Enjoy Express AusPost shipping at a modest fee of $6.90 for orders above $175 ($4.90 for the Sydney region).
- For orders over $330, indulge in Express AusPost or Courier shipping at no extra cost.
- Toll shipping services are available for $18.90 for any order over $175 and $13.90 for orders beyond $330.
Order Processing Schedule
- We typically process orders received before 1 pm AEST from Monday to Friday.
Shipping Fees
- Standard AusPost: $10.90
- Courier (Exclusively in the Sydney area): $12.90
- Express AusPost: $14.90
- Toll: $22.90 (This option isn't available for orders exceeding 1kg outside NSW or to specific postcodes)
Package Tracking and Assistance
- We send automated tracking updates via email to our valued customers. If you haven't received yours, we're here to assist in tracking your parcel.
- We're committed to complying with all shipping instructions and swiftly addressing any issues.
- Please understand: Once orders have been dispatched, we cannot change the shipping address. Any adjustments made directly with couriers may cause shipping delays.
Estimated Shipping Durations (Australia)
We provide estimated shipping durations for orders placed on business days before 1 pm AEST.
| Area | Standard AusPost | Express Auspost | Go Courier – Sydney & surrounds | Toll courier |
|---|---|---|---|---|
| Sydney | 3 days | 1 day | Same day by 7:30am or next day | 1 day |
| NSW Country | 4 days | 2 days | N/A | 1-2 days** |
| Melbourne | 4 days | 1 day | N/A | 1 day |
| VIC Country | 5 days | 2 days | N/A | 1-2 days** |
| Brisbane | 4 days | 1 day | N/A | 1 day |
| QLD Country* | 5-6 days | 2-4 days | N/A | 1-2 days** |
| Perth | 6 days | 2 days | N/A | 1 day |
| WA Country | 6-10 days | 3-8 days | N/A | 1-2 days** |
| Adelaide | 4-5 days | 1 day | N/A | 1 day |
| SA Country | 5-7 days | 3-4 days | N/A | 1-2 days** |
| Canberra | 3 days | 1 day | N/A | 1 day |
| Darwin / Alice Springs | 4-7 days | 3-5 days | N/A | 1 day |
| Rest of NT* | 13-14 days | 5 days | N/A | 1-2 days** |
| Tasmania* | 3-6 days | 2-3 days | N/A | 1-2 days** |
* Please be aware: Deliveries to islands off the coast of Tasmania, North Queensland, and NT may require an additional 9-26 days.
** Please note: Toll does not guarantee delivery times to metro or non-metro areas, and certain regional areas may require additional delivery days. Toll is not an option for packages weighing over 1kg outside NSW and for select postcodes.
International Shipping
- AusPost International Express: Anticipated global delivery timeframe is 1-2 weeks.
- Shipping costs are determined by your order's weight and destination country.
- Due to cost considerations, we regret that we cannot ship international orders exceeding 18kg.
Please be aware: All international orders are placed at your own risk. Your country's customs might delay or refuse entry of your order. We recommend verifying your country's customs policies beforehand. The receiver is responsible for any potential duties or taxes. If payment is refused, the parcel may be returned to us, and we will be unable to resend, accept returns, offer credits, or provide refunds.
For US Shipments: If customs detain a parcel for additional product information, we cannot assume responsibility, as we're unable to provide such details post-shipping. US Customs may return the parcel without giving us enough time to gather the required information.